Thank you for choosing Calico Critters. We are committed to providing a smooth and reliable shopping experience for our customers. This Shipping and Return Policy explains our shipping options, delivery process, and return guidelines.
Shipping Policy
We offer convenient shipping options to ensure that your orders are delivered safely and efficiently. Orders are carefully processed and prepared after payment confirmation. Once your order has been shipped, you will receive relevant shipping information when available.
Free shipping is available on orders totaling $20 or more. Customers who place qualifying orders can enjoy free standard shipping without additional shipping charges. Orders below the free shipping threshold may require applicable shipping fees, which will be calculated during checkout.
Shipping times may vary depending on product availability, destination, weather conditions, carrier delays, and other factors outside of our control. While we work to ensure timely delivery, we cannot guarantee exact arrival dates in every situation.
Customers are responsible for providing accurate shipping information when placing an order. Please carefully check your delivery address before completing your purchase. We are not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by customers.
Return Policy
We want every customer to be satisfied with their purchase. If you are not completely satisfied with your order, you may request a return within 30 days of receiving your item.
Eligible returns can be processed free of charge within the 30-day return period. To qualify for a return, products should be in their original condition, including original packaging, accessories, and any included materials. Items that show signs of damage, misuse, modification, or excessive wear may not be accepted.
To start a return request, please contact our customer service team with your order details and reason for the return. Our support team will provide return instructions and assist you throughout the process.
After the returned item has been received and inspected, we will process your refund according to the original payment method. Refund processing times may vary depending on your payment provider or financial institution.
Exceptions and Additional Information
Some items may not be eligible for return if they have been used, damaged, or returned without original packaging. Customers should contact us before sending any item back to ensure the return process is completed correctly.
If you receive a damaged, defective, or incorrect product, please contact our customer service team as soon as possible. We will review the issue and work to provide an appropriate solution.
We are dedicated to making your shopping experience simple, secure, and enjoyable. If you have any questions about shipping, returns, or your order, please contact our customer support team for assistance.